In a labor market where flexibility is the norm, one thing is becoming increasingly important: genuine attention to people. Not just at the start, but throughout the entire working relationship. With FlexTrack, Flexspecialisten is taking an important step in that direction. We spoke with Levina de Vreeze, HR Manager, about this innovative tool and its impact on the organization.

From Intake to Insight

In a labor market where flexibility is key, personalized attention is becoming increasingly important. Flexspecialisten addresses this need with FlexTrack: a tool that looks beyond employability alone.

FlexTrack was developed to gain insight into the person behind the temporary employee from the very beginning. Ambitions, strengths, and development needs are identified early on, so that growth can be actively supported. “We want to understand right away: who is this person, and what do they want to achieve?” says Levina.

“We want to understand right away: Who is this person, and what do they want to achieve?”

Building Genuine Engagement

While flex workers often work at client sites, Flexspecialisten remains their employer. That is precisely why it is essential to actively strengthen that bond and maintain a visible presence.

Discussions take place as early as the first few weeks. Not only to evaluate the start, but above all to build a relationship. By continuing to do this on a regular basis, trust and engagement grow. Employees have a better idea of who to turn to with questions and feel more connected to the organization.

This approach also helps to pick up on signals earlier—for example, when someone is facing a challenge or is ready to take the next step. Levina explains: “You don’t build trust in a single conversation. You have to keep investing in it.”

From Insight to Growth

With FlexTrack, employees gain insight into their own performance and development. This transparency fosters clarity and a sense of ownership: employees know where they stand and what is expected of them.

For Flexspecialisten , this also provides an opportunity to identify talent more quickly and offer targeted guidance. This could include offering training programs, developing skills, or providing guidance toward a new position or client.

By actively applying these insights, development is no longer a matter of chance, but a conscious choice: “If you know what someone is capable of and what they want, you can truly make a difference in that person’s development.”

“If you know what someone is capable of and what they want, you can really make a difference in their development.”

The Role of Flexsupports

The tool is only as strong as the people who use it. That’s why the flex support team plays a central role. They conduct the conversations, identify opportunities, and serve as the first point of contact for flex employees.

FlexTrack provides structure in this process and helps you ask the right questions at the right time. This not only makes the work more efficient, but also strengthens its substance. The conversations are brief but valuable and focused on what really matters.

A good relationship between FlexSupport and the flex employee appears to be essential in this regard: the stronger that bond, the greater the likelihood of retention and development.

Constantly evolving

FlexTrack is still under active development. Based on feedback from the field, the tool has since been simplified and made more user-friendly. As a result, it aligns better with the day-to-day work of the flex support staff and is actually being used.

With a clear and organized dashboard, the system remains manageable, even as the number of flexible employees grows. The operations team has a constant overview of who needs to be contacted and when, ensuring structure and continuity.

In the coming period, the focus will be on further optimization and making even better use of the insights provided by the tool.

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